Delivery & Cancellation

This policy covers photography sessions, galleries, digital files, prints, albums, and related products.

This Delivery & Cancellation Policy applies to bookings, session fees, edited digital files, online galleries, prints, albums, rush orders, travel fees, product orders, and related photography services provided by Hicks Photo LLC. A project-specific booking summary may include additional or different terms.

Project-specific payment timing is stated in the booking summary or invoice.

A project-specific booking summary or invoice explains the services, dates, deliverables, amounts due, payment timing, and production schedule. A booking request is not confirmed until Hicks Photo LLC accepts it in writing.

Refund eligibility depends on the booking summary, work already performed, and applicable law.

If you cancel a confirmed session, refund eligibility depends on the booking summary, the timing of cancellation, work already performed, custom ordering, travel booking, production work, and applicable law.

Contact us as soon as possible if plans change.

If you need to reschedule, contact Hicks Photo LLC as soon as possible. We will make reasonable efforts to move a confirmed booking to a new available date. Rescheduling is subject to availability, seasonal workload, location access, and the booking summary.

Unsafe weather, illness, or access issues may require a new date.

Outdoor sessions may be rescheduled for unsafe weather, severe conditions, illness, emergency, venue closure, or circumstances beyond reasonable control. Hicks Photo LLC will not require anyone to proceed with conditions that appear unsafe for clients, minors, pets, guests, equipment, or the photographer.

If we cancel and cannot reschedule, affected payments are refunded.

If Hicks Photo LLC must cancel a confirmed session and the parties cannot agree on a suitable replacement date, we will refund amounts paid for the affected undelivered service. Hicks Photo LLC is not responsible for unrelated expenses such as travel, venue fees, styling, attire, lodging, or third-party costs unless expressly agreed in writing.

Delivery timelines are confirmed by project and may vary by scope.

Estimated delivery timelines are provided in the booking summary or product order. Timelines may vary based on project size, editing queue, client selections, proof approvals, production partner timelines, shipping delays, holidays, and circumstances beyond reasonable control.

Final high-resolution downloads may require final payment first.

Proofing galleries and final galleries may be delivered through a secure online gallery or file delivery platform. Final high-resolution downloads, print releases, and commercial licenses may be withheld until all required balances are paid. Clients are responsible for downloading and backing up delivered files before gallery expiration or archive changes.

Custom products are made to order and may not be refundable once production starts.

Prints, albums, framed items, and other physical products are custom-made from client selections and approvals. Once a custom product is ordered, approved, printed, or placed into production, it may not be canceled or refunded unless it arrives damaged, defective, or materially different from the approved order.

Report physical product problems quickly so we can help.

If a print, album, or physical product arrives damaged or with a production defect, contact Hicks Photo LLC within 7 days of delivery with photos and a description of the issue. If the issue is confirmed, we will arrange a replacement, repair, reprint, or other appropriate solution for the affected item.

Approved refunds are usually returned to the original payment method.

Approved refunds are typically issued to the original payment method or another method allowed by the payment provider. Processing times vary by bank, card network, and provider. Refunds do not necessarily include third-party fees, rush fees, shipping charges, permits, travel costs, or production costs that have already been incurred, unless required by law or agreed in writing.

Please contact us first so we can review and resolve payment concerns.

If you believe a charge is incorrect, contact Hicks Photo LLC promptly. We will review the issue and try to resolve it in good faith. We may provide booking summaries, invoice records, delivery records, communications, and policy references when responding to payment disputes or chargebacks.